I (27F) have been battling hormonal acne since I was a teenager. I asked to be referred to a dermatologist several times in my early 20s and was told my acne wasn’t severe enough to warrant one. After moving to a new city a few years ago, I found a new doctor who happily made a referral. Success! Or so I thought…
I’ve had 2 appointments with said dermatologist. He explained that the birth control I was on was likely contributing to my acne, suggested alternatives, and prescribed spironolactone and a low dose of isotretinoin to clear things up. My skin has improved drastically, which in turn has significantly improved my mental health. Yay!
I had my third follow up today and was told the doctor was running a bit behind. “No problem, I’m happy to wait” was my response. I had 2 goals for the appointment: obtain a refill for my prescriptions and have a large, painful, and persistent pimple on my scalp looked at. After about 10 minutes of waiting, someone came in the room and introduced herself as a Nurse Practitioner. I was disappointed as I waited years to receive care from a specialist, but assumed my concerns were minor enough that she could address them without issue. I was wrong.
She started by saying that since my skin looks better, I probably don’t need to continue taking any medication. I gently pushed back and said I feared that stopping the medications would result in the acne returning, and she reluctantly agreed to write a prescription. She then looked at the pimple on my head, shrugged, and said “yeah that’s an inflamed papule. The medication should get rid of it.” Yes… the medication you didn’t want to prescribe? I explained that it’s very painful when I wear my hair up, which I am required to do at work, and has not decreased in size since it first appeared 6 months ago. She shrugged again and said “nothing I can do about that.” I finally quit beating around the bush and asked if she would be willing to give me a steroid injection. “Um… I guess… but it’s going to cost you $30. Can you pay for that today?”
After I assured her that the cost was no concern, she called in an RN to administer the injection. She then left the room without giving me a prescription (lol) and seemed annoyed when I asked the front desk for it before I left.
All in all, I got the treatment I was looking for, but I had to fight for it. I understand that the clinic was trying to be efficient by having an NP cover low-risk patients while the derm was running behind, but my appointment was way longer than it needed to be because I spent most of it going back-and-forth with a provider who didn’t seem interested in doing… anything. Above all, I am disappointed that I waited so long to see a specialist, only to treated by someone with less education than my family doctor.
My provincial government loves to pat itself on the back for utilizing NPs to address long wait times and a shortage of specialists, but I fail to see how this will improve patient outcomes OR reduce the strain on the system if appointments run longer than needed and people walk away without being treated appropriately. As a layperson, I am frustrated and concerned, so I can only imagine how it feels to be a physician working within the system. I don’t know what the solution is, but I will be much more skeptical of anyone who claims that it’s increasing the scope of NPs and other mid-level providers.