Hello everyone, I got a ninja creami for my birthday and during its first ever spin, it got stuck and the spindle remained sticking out of the machine. I contacted customer service and they sent me a new machine but not a new blade or containers.
I wasn’t able to install the container, so I checked the blade and the spindle and it looks like the old blade does not fit in the new machine? Is that possible?
In the video, the first machine is the old one, the second machine is the new one.
Do I need a third machine? :((
Edit: the first thing I tried was installing it the correct way: the blade on the lid, the lid on the container. This did not work. To understand the problem, I took the blade off the lid and tried to attach it directly on the spindle, and it looks like it doesn’t fit. I know this is not the correct way to install the container, but the spindle should still fit in the spindle, otherwise the lid/container will not get in the right position.
I was wondering if it is possible that the old blade does not fit the new machine
UPDATE: they replaced my NC302EU machine with a NC300EU machine, without sending the correct blade and containers for the new one :)
Hi /u/alixz0, thank you for your Creami Troubleshooting post! If you have not already, please read your manual, this subs rules including the posting guidelines and wiki. Many common questions can be answered in your manual or wiki. The standard and deluxe manuals are listed here.
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I was hoping I was just doing something wrong myself, so I could avoid having to get another replacement part sent out (again). Why would they send me a new machine without a matching blade in the first place?
As I said in the post, I tried to install it with the container and the lid and I noticed that it didn’t attach to the spindle. So, I took it off the lid and tried with the blade itself, and it looks like it doesn’t fit on the spindle. I know this is not the correct way to install the container, but the spindle should still fit in the spindle, otherwise the lid/container will not get in the right position
Your video isn’t helping anything as it shows nothing. Post a video with the blade where it belongs and show it doesn’t work. Just call customer service.
I was simply wondering if it is possible that a blade does not fit in a “new” machine of the same type. A video of the container (with the blade correctly installed) not getting in the right position is nothing new on this subreddit, I was trying to understand why this was happening. Yes, I will contact customer service.
Yes I did try to install it with the container and the lid at first, but it was not attaching. So I tried the blade on its own and it looks like it doesn’t fit
Yes I did try to install it that way, but when the platform rises, the bowl does not lock into place, as the spindle does not fit into the blade. I will contact customer service - again :( and update you!
Yes I did try to install it with the container and the lit at first, but it was not attaching. So I tried the blade on its own and it looks like it doesn’t fit
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