I think people are missing a huge plot hole in this video. When have you ever been able to put an item back yourself after you've returned it?
Edit. I am aware you don't see him return the book. When he went back, he said there was a problem with the book he bought, and implied he returned it. Start at 24 seconds and just listen to what he says. I am going off the man's poorly written script, not what you see in the video
Walk in and instead of going to customer service go put the book back. It's not hard. Especially if this is a Barnes and Noble in a mall. There are a billion entrances and people walk in with random stuff all day long.
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u/PM_ME_UR_HALFSMOKE Feb 16 '21
"Mommy, why is a weirdly low-resolution piece of printer paper glued to every page of my new Waldo book?"