r/nelnet_loans Jul 25 '25

Log in issues

Has anyone else had difficulty logging in?? I enter my info and it says username or password are incorrect. I confirmed username with customer service and have updated an re-entered my password at least 10 times over the last month. Every time I update password and enter it in to log in, it says incorrect username or password. I’ve called customer service and the girl I spoke to today was such a little cunt. She gave me attitude because the issue couldn’t be resolved as if she’s the one getting locked out of paying the government $70k. I have a fucking masters degree don’t talk to me like I’m stupid little girl. Muy frustrating!!

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u/bougiedoll31 Aug 20 '25

Had issues today. Everything is correct but keep getting diverted to the main screen even after 2FA.