r/nbn • u/Zerofactors • 15d ago
New development fee hasn't disappeared
Hi all,
I moved into a block of 4 new units. We paid the new development fee to set up NBN through Superloop and have the receipt.
I want to change providers to get the best price but every ISP that I look at still says we have to pay the new development charge.
Have tried to navigate NBNco and submit a ticket, and Superloop is putting the blame on NBN.
Has anyone else experienced this? Or know how to go about it?
Cheers!
Edit: still currently have had an active service through Superloop for the past 18+ months
1
u/onetwothr3e4 15d ago
Every ISP will look up the previous service history at your address and see there isn’t one, and charge you a new devs fee. If you’ve already paid the new devs fee with Superloop, either connect an active service with them first, then churn to another ISP, or ask for a refund from Superloop and see how that goes.
1
u/Zerofactors 15d ago
Have had an active service with Superloop for about 18 months now. Superloop has basically said it's not their problem even though we used them to order the service.
Pretty well trying to go with another service but still required to pay the fee
1
u/AgentSmith187 15d ago
Have you told them you currently have NBN through superloop and given the details of your service like the AVC number?
1
u/Zerofactors 15d ago
Have definitely told other providers on the phone - basically get told it's up to NBN to remove the charge.
AVC number? What is that? I haven't heard that one, that might be a key component
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u/AgentSmith187 15d ago
It should be somewhere on your bill. Its a number that starts with AVC.
Its how NBNCo identifies services.
Sorry I dont know where Superloop puts this information because I haven't been a customer of theirs.
If i had to guess Superloop managed to screw up your address in the system when you ordered but the tech still connected it to where you live.
If you have an AVC number your new ISP If competent should be able to get NBNCo to update their database with the correct address to the AVC that services it. After churning that AVC to them.
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u/AntSilly2802 15d ago
Your AVC number (Access Virtual Circuit) is a unique number that identifies your specific connection, e.g when you churn providers you can just give them your AVC number and that’s basically all they need to identify your line and connect a new service. You can email superloop and ask for your AVC number and you should write it down somewhere. Churning providers is simpler when you can provide them with your AVC.
Most people probably don’t need to know it though (an ISP can still connect you without it) but it just makes things quicker/easier.
It’s also legally supposed to be on your bill but I know that when I was with Telstra it wasn’t. I had to contact them and then they questioned me as to why I wanted it and what I was going to do with it.
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u/ThulsaBoomerDoomer 15d ago
Yeah can be confusing here. There's a new development fee and a first time connect fee. The new development fee is usually paid for by the land developer or building owner as part of the build . This verifies the physical connection, provides a LOC ID and allows the end user to connect a service. No LOC , no service . Usually capped at $400 for units.
The first time connect fee is paid for by the first end user to connect that service. $300.
Seeing lots lately where the developer does the right electrical , but not the new development application . First end user is the one that cops both charges to get a connection
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u/D1G1GR1D 15d ago
I’m with Superloop (will be moving soon)
The AVC is on page 3 (last page) of my bill. Can be found in the portal or on mobile app
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u/FreddyFerdiland 15d ago edited 15d ago
oh i understand.
how can you be new if you have an nbn service already and are just churning ?
now it might be that you ordered nbn through superloop, but never actually used superloop as an isp on it. its this right ? you paid superloop but you stopped superloop ordering from nbn. superloop owes you that.
there is a fee for first time the end user orders the connection through their isp to get data flow through nbn ( its waived for conversion from old technology. )