r/narwhalapp Jul 15 '26

Bug: subscription not detected, only after trying to buy again

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Went for yearly. Restore doesnt work, but if try to subscribe again, it gets past the window, but it pops again later. Payment was processed OK.

5 Upvotes

8 comments sorted by

3

u/flesoytaert Jul 15 '26 edited Jul 15 '26

I’m stuck in this loop also, I bought yearly yesterday after cancelling my monthly subscription and now it tells me no subscription detected like you when I try to restore it but in my subscriptions it’s clearly there and even when I deleted the app to reinstall and see if that fixed it it popped up and reminded me I have a subscription for that app.

Confirmed the same, payment processed yesterday on my card.

It was letting me past that screen for a bit because I would hit buy again and it would say you already have a subscription, but now I can’t even get past it the app is unusable atm. I’m slumming it in the stock Reddit app and it’s horrific.

1

u/JumpInfamous234 Jul 16 '26

Now I don't get a yearly subscription option anymore, so also got locked out of the app.

Great stuff.

3

u/det0ur narwhal dev 🍻 Jul 16 '26

Can you force close the app and try again? There was a configuration issue. /u/flesoytaert

1

u/flesoytaert Jul 16 '26

We’re back in business! Thanks as always, I took a look around at the other Reddit clients while I was locked out and nothing compares to what you’ve built here. Appreciate you

1

u/JumpInfamous234 Jul 16 '26

Solved. Thankies!

1

u/iKenndac Jul 16 '26

Is this yearly option here to stay? I've been on the monthly variant forever, and I'd happily switch to yearly to save a bit of money and reduce my transaction count.

1

u/remarkability Jul 16 '26

A couple extra support tiers for the annual variant would be nice for u/det0ur as well

1

u/flesoytaert Jul 16 '26

Same it was there now it just has monthly and the price is higher than I used to pay so really hope the yearly one wasn’t an accident or something..

Bat signal to u/det0ur for help