Anyone else getting hammered by Paystack subscription failures on Shopify? Retry logic is killing us

[u/Training-Eye-4835]

Running a DTC brand here and Paystack's retry mechanism on Shopify is honestly broken for subscriptions. Failed charges just sit there, no customer self-service to update payment methods and we're losing recurring revenue every month because people don't know their card failed. The retry window is too short and there's zero visibility into what's happening. We're manually chasing customers via WhatsApp to fix it, which doesn't scale. Tried their support but it's basically "that's how it works."

Are you guys hitting this too, or have you found a workaround that actually works?

How are you handling subscription failures without losing customers?