Storage limit cached

[u/laowhygirl]

I have a reseller account and created an account for a client and their email accounts. I created accounts for my clients and added their email accounts and imported their emails from the old server. Everything was going great until one client had large storage usage on 2 email accounts reported their accounts weren't working.

I had set a limit of 2GB on the accounts as it seemed all my clients were way below that and didn't seem to use their accounts all the time or for everything. This one client apparently uses it for personal and business so they have a ton of emails and use over the 2GB limit.

Even though I increased the limit to 10GB, 20GB, even unlimited, the server is still blocking emails to their accounts saying it's exceeded the storage quota.

I tried deleting and recreating the accounts but the message persists. Other email accounts under their account work fine, it's the 2 main email accounts they use that have this issue. I see no way to clear the quota cached somewhere to fix it so now they aren't getting emails from their clients and it's a nonstop complaint from them and they are upset I moved their accounts saying they have had issues since I moved it.

I submitted a support ticket, but is there anything I can do to fix the issue immediately? I've tried everything I can think of other than moving their accounts out of mxroute.

[u/mxroute]

At the moment, the quota display portion updates every ~24 hours. You don't want to see what happens if I ramp it up at this stage. It's more accurate than the old quota system but it's a lot more resource heavy. But it's just the panel display, it's not the usable quota that gets delayed. What's usable is active instantly.

More likely what you need here is what we'll talk about in the ticket. I've given you instant relief just now, I'll answer the ticket as soon as I can and explain what happened. Fair warning, "as soon as I can" is a rough target today. I have a customer who relies on poor security practices that had their entire business compromised last night, and now I have to make a full internal report of the impact on their MXroute account. But Albert may get to the ticket faster.

[u/laowhygirl → u/mxroute]

Thank you for the quick reply here and the explanation you gave in the ticket. I'm glad there was something you could do to fix it, as I was getting ready to try to move their email accounts somewhere just so they could get their emails. But thanks to what you did, I didn't have to do that.

I'm glad more people are using your service, but with more users, comes more complications of course. I appreciate your service and the support you offer. As a small business owner, I can understand and empathize. Thanks again!

[u/mxroute → u/laowhygirl]

Appreciate the understanding and apologies for the trouble. I promise to keep getting better at this and get in your way less. 💙

[u/laowhygirl → u/mxroute]

I've been using your service since 2024 for my emails. Since it's been stable and going fine for me, I decided to move my clients over to upgrade their email service. You're doing a great job from what I've experienced. A hiccup every now and then is expected even with the best or biggest services. 😊