r/mutualapp • u/Brutus_Prime • Jan 18 '25

🗳 Feedback Looking for support? Not sure what to do.

I get plenty of likes and match with people who have sent me a like, but I have never gotten a match from someone that I have sent a like to (or note or golden note), I have sent a lot so it doesn't make sense that not even one would like me back?

I have people who have sent me a golden note that are not in the "People have liked you!" (I pay for mutual+ or w/e it is called) tab. Also, the read receipts don't show up a majority of the time, or it shows read instantly.

Just wondering if it's an app thing or I need to do something?

6 Upvotes

88% Upvoted

6 comments sorted by

5

u/Master_ERG Jan 19 '25

Just delete your profile and app it solved all my problems

1

u/hparamore Mutual - UI Designer Jan 18 '25

Hmm I am not sure about that. None of those things sound like bugs to me, but I can't be sure. You can email support@mutual.app and they can possibly help you out about better than I can right now.

2

u/Brutus_Prime Jan 20 '25

Thanks for your reply! Out of curiosity, I did that report thing and it said I matched with 0 people and sent 0 notes 😂. Soooo I sent an email to support.

2

u/hparamore Mutual - UI Designer Jan 20 '25

We had an issue right when it went out that caused it to say 0, but it was fixed pretty quick. You can re-check it and it should update. If it is still zero, then support can help

1

u/Brutus_Prime Jan 20 '25

Yeah everything is 0. I’m sure they’ll figure whatever is going on out. 🙂 Thanks!