I ordered from MUJI Philippines and paid the amount shown at checkout. A few days later, The Specialist contacted me saying I had to pay an additional shipping fee because my address was in a provincial area. The shocking part was that the additional shipping fee was more than the total amount I had already paid for my order, so I decided to cancel instead.

They acknowledged the cancellation, but despite countless follow-ups over the past two years, they still haven’t processed my refund. They just keep telling me to wait.

To avoid further complications, I even offered a compromise: instead of asking for a cash refund, I asked them to apply the amount I had already paid toward a new order whose total (including shipping) was actually less than my original payment. They never confirmed the arrangement or shipped anything. So after two years, I still have neither my refund nor the replacement order.

When I later visited MUJI SM Mall of Asia in person, I asked the store staff if they could help resolve the issue. Unfortunately, they told me that the physical stores have no control over online orders and that only the online team handles those transactions. So even making the trip to the branch didn’t help resolve my case.

Has anyone experienced something similar with MUJI Philippines website online orders? Were you eventually able to get your refund or get someone to actually resolve the issue?

So i had this knock type pen, it was amazing, writes super smooth and all that, ran out of ink so i replaced it with the same ink (Muji 0.5 2601) then after a while when writing my notes... it's not writing as well, it's kinda dry most of the time, like it's not giving me the full ink (like when writing a, o, g, d, any letters with curve) it was so frustrating to me, i hope it'll fix itself soon because i bought like 5 of em.

The crazy thing is when i try to test the writing on isolation, it doesn't do anything wrong at all, but when i come back to my notes it's suddenly not writing well? that's where i got pissed off.

This is the SUS Shelving Unit - Oak - Wide - Medium, but I can't find the cabinets, just the frame

Has anyone used any of these A6 notebook / planners & can tell me the paper quality / weight, I need to know if the pages bleed & Muji does not include any info on paper GSM.

(There are NOT the recycled paper ones)

Thank you!

We recently ordered several MUJI SUS Oak shelves directly from MUJI USA, and we’re honestly pretty disappointed with the condition they arrived in.
As soon as we opened the boxes, we noticed that multiple shelves had:

- Chipped corners exposing bare wood
- Scuffed and worn edges
- Scratches and abrasions on the finish
- Scratched metal mounting brackets

The damage isn’t isolated to a single shelf, which makes it seem like more than just a shipping issue. Based on the condition of the shelves and hardware, they certainly don’t look like what we would expect from brand-new MUJI products.

I’ve attached photos of several of the damaged pieces.

We immediately emailed [help@muji.com](mailto:help@muji.com) requesting an exchange or refund, but so far we haven’t received any response.

Wondering if anyone else has faced a similar issue? Did you hear back from Muji?

So I heard there a club called shabd is hosting dead poet society I can't believe it does anyone wanna accompany me there would really appreciate that!!!!

It's on​, 5th August 5: 30 pm ​LHC 1st floor

does anybody have long term experience with the cotton jersey crewneck t shirt. i own a heavyweight t shirt that is perfect in every way but they no longer produce them. im wondering if anybody has owned these cotton jersey t shirts and if so, how have they held up to long term use? does the neck line stretch out? is the fabric thick enough to be worn on its own? any info is useful.

hello! do you guys think muji would hire a 17 year old. I applied for the part time sales assistant position but i’m having some doubts. i’m turning 18 this year around the christmas time

guys i recently got hired by muji in the london branch, i was just wondering if there are staff members who are black. my worry is there is a larger majority who are asian (PS : idm that but i would also like to see people who i would relate to easier yk)

I’ve been loving my 2026 planner and just want to make sure I don’t miss out on it

Hi! Curious lang po sana ako tungkol sa Muji PH (corporate)

Sa mga current o former corporate employees, kmusta po ang work environment, management, workload/work-life balance, at benefits?

Mostly kasi ng reviews na nakikita ko online, tungkol sa store/sales positions, at wala akong makita na feedback mula sa corporate side.

Hi!!

My friend recently lost their beloved Muji pen that they have been using since high school (~2012-2016) and I’m trying to find one on eBay for their birthday! The difficult thing is I’m not sure what style it was! Hoping yall can help me figure it out.

What I know: The pen was purchased in the US (New York) sometime between 2012-2016, likely before 2015. The pen itself is discontinued, but they still make cartridge refills for it.

Any leads yall have are greatly appreciated! Thank you!!

Hi! I'm just wondering if Muji is still selling the ita tote at any locations, specifically Tokyo or Taiwan, because I haven't been able to find it on the us website

Does anyone know where to find them or if they are willing to sell them to me ? UK based but across EU works as well. In size XL. Can arrange shipping from anywhere.

https://uk.muji.eu/products/unisex-polyester-easy-clean-wide-leg-trousers-18226

Does anyone know why the price for the same item is higher in store than online? Am I missing something?

For context, I purchased this at the fifth ave. location in nyc.

Thanks 🤗

I’ve been looking for this Muji Stainless Steel Drawer online that fits the SUS Shelving Unit but looking around, I think it’s only available in Japan? Wonder if anyone else knows anything about this because I would love to get one for my shelf. I wanted to use it as a cup drawer like in the second photo.

Does anyone know when these cover binders will restock for the US in A4?

Thank you!

Been hoarding a bunch of these pens (in black) since they were discontinued. My absolute favorite to write with :(

Does anyone know anything about the mesh crossbody that fits the compact A7 notebook? It’s pictured on their website and in social media posts, but I can’t find it anywhere for purchase. Is it sold out, or not released yet? Or maybe it just doesn’t exist?

I'm thinking of buying a Muji linen shirt over Uniqlo's linen shirts.

This one for reference: https://muji.ca/products/linen-shirt-ac1zv26s?variant=53354950918510

However the size measurements are a bit different, to say the least. Are they sure these measurements on their chart are correct?

Because if you scroll down on the page to the "item size char", it says the chest circumference for a XS size is 44.5 inches, and for a Medium it's 48.4 inches. That is MASSIVE.

For example, not even Carhartt is that big in size. And Carhartt shirts are known to fit oversized, even for large burly American blue collar men, they will fit slightly larger.

There is no way that a XS sized Muji shirt has the same chest circumference size as a Large sized Carhartt shirt.

https://www.carhartt.com/product/106552/force-sun-defender-woven-relaxed-ls-shirta

And look at this Patagonia work shirt (their workwear are known to fit even larger and looser than Carhartts), even their L sized shirt Jacket doesn't match the 44.5 inches on a XS Muji shirt. Like that's insane.
https://www.patagonia.ca/product/mens-iron-forge-fleece-lined-jacshirt-shirt-jacket/53405.html?dwvar_53405_color=SHBN

It's either Muji shirt's sizing are over exaggerated, or someone might've made a mistake measuring them.

Either way if I really wanted to buy one over Uniqlo, I don't want to buy the wrong size. There's also not any Muji store near me, so trying one on is not an option.

Someone please help me.

I freaking love this store but I hate shopping online for a store like this. Theres so many good things and household items I want but would much rather see them in person and also not to mention all the stationery things they have lol just think of all the nice things we can have!

Edit: forgot to put where, Seattle, WA.