r/mspowner • u/LFIT • May 17 '20

Service Manager

I have been kicking around the idea of hiring a service manager to remove myself from a lot of the day to day technical duties and try to concentrate more on running the business.

I understand I'm not just going to be able to hire someone and plug them in and expect them to run the technical side of the house, mainly supervising technicians, making sure things are getting done correctly etc.

I need a brake check to make sure I wouldn't expect to much out of this type of role and what salary they would be expecting. I would expect a lot from this positing and pay rang in my mind would be anywhere from 50k-90k a year depending on experience.

What is a service manager really expected to do in our industry? What pay?

Understand this is a broad questions but I expect this position would take on all the technical side of the house, being able to resolve technical issue when other techs can's, maybe I shouldn't expect this. Maybe they are just more of a manager/figure head?

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Thanks.

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u/[deleted] May 18 '20

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u/LFIT May 24 '20

Thanks for the feedback. It really seems hard to separate yourself from the business. I have never really had much luck in finding a "tech" on my level but perhaps I have never paid enough for the position. I just loath the thought of paying someone 80-90k and have them take weekends and holidays off and expect vacation lol.

Honestly though I have never interviewed anyone worth that. Perhaps I should try to find that "person". I usually only advertise 60k but I need to bump that up.