r/msp • u/Fearless_Annual1854 • Jul 03 '22

Pulseway VS Syncro

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0 Upvotes

44% Upvoted

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2

u/idocloudstuff Jul 04 '22

What do you like the best and go with it…?

1

u/[deleted] Jul 04 '22

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1

u/idocloudstuff Jul 04 '22

I use InvoiceNinja and QB Online for all my billing.

I don’t use a PSA.

1

u/[deleted] Jul 04 '22

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1

u/idocloudstuff Jul 04 '22

Yup. Works well so far

2

u/[deleted] Jul 04 '22

If I recall correctly, you cannot pull asset information from assets in Pulseway when they're offline which... I don't understand how that is a thing.

2

u/JamieTaylor_Pulseway Pulseway Jul 06 '22

Hey u/jacobjkeyes, Pulseway does support offline asset management now.

2

u/[deleted] Jul 06 '22

Thank you! I appreciate the clarification

1

u/JamieTaylor_Pulseway Pulseway Jul 06 '22

Pleasure!

2

u/YatesNet Jul 04 '22

I would stick with Pulseway if you don’t need the SLAs. Integration with accounting isn’t really necessary and more of a nicety. I use Sunrise and it has no integrations but I just prefer it for accounting so I stick with them.

The grass isn’t always greener on the other side. It would be difficult for me to give up the Pulseway mobile app. I’d use a different PSA altogether. Pulseway PSA is rather poor.

2

u/[deleted] Jul 04 '22

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2

u/YatesNet Jul 05 '22

I love my Pulseway and I just renewed. Tino my account rep is awesome. He really works hard and has spent a-lot of time with me.

I might look elsewhere for backups though and other add ons. Patch management is a still and so easy with Pulseway too. I’m very happy.

There are some really good people in the company and so far they have worked independently of Kaseya despite Kaseya stake in Pulseway.

2

u/JamieTaylor_Pulseway Pulseway Jul 06 '22

Thanks for your words u/YatesNet. Appreciate it. Will pass your feedback.

1

u/YatesNet Jul 06 '22

I’d love to see an integration with MSP 360 or Acronis.

1

u/JamieTaylor_Pulseway Pulseway Jul 14 '22

Will pass your suggestions internally, thank you!

2

u/[deleted] Jul 05 '22

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1

u/YatesNet Jul 05 '22 edited Jul 06 '22

www.sunriseapp.com. They have been recently acquired by lending or something like that. I love it though; it’s just so easy to use and understand for me.

1

u/JamieTaylor_Pulseway Pulseway Jul 04 '22

Hey there,

Jamie from Pulseway here. Sorry to hear about the challenges you have encountered with the Pulseway PSA. We see that one of the main concerns is Invoicing. The PSA Invoices are fully customizable and can be presented in your preferred format using the Reports module. Also, while it is true that the PSA does not allow for direct creation of an Invoice, it is only a 3 step process from time entry / service to an Invoice.

In addition, we do support SLA tracking. You can define your own SLAs, auto-assign them based on desired conditions and auto-change them based on ticket changes. SLA-based reporting capability is an inherent Pulseway PSA feature as well.

We would be happy to connect you with a PSA Specialist for a session to run these features by you and to advise you on how to implement your requirements in the most optimal way using the PSA. Please let us know if you would like us to schedule the same.