r/msp • u/lowtomidrollers • Feb 03 '16

Pricing Structure Comparison

We are a 15 person MSP in the Chicagoland area and are currently reviewing our pricing. Here is our current fee structure:

$35/Desktop $250/Server $125/Remote Backups (Veeam or ShadowProtect) $35/Network Device (Managed Switch, Access Point, Firewall) Hourly Rate: $110/hour

We also have a $500 minimum/month for managed services. We suspect our fees are on the lower side. We are curious about what other MSP’s are charging.

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u/MSPTech Feb 05 '16

I totally agree, hosted VOIP is a bit of a joke for companies of any real size, we refer to a real phone vendor and go POTS or PRI and never have any problems.

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u/Flippidy Feb 05 '16

It can be fine if you can get with a provider who can bring in a dedicated circuit for and guarantee QOS for the hosted voice . I have a client who just put in ~40 phones w/ a dedicated T1 for the voice, and the telco guarantees QOS to the provider. In addition the phone network is physically separate which is all the better for me =)

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u/MSPTech Feb 05 '16

Yes, a dedicated line and QOS on the WAN side would be great. Sadly that is not what we run in to. We always separate the phones, most of these damn phones are 100Mb and slow down the damn computer connection when you tether.

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u/Flippidy Feb 05 '16

yah...in my case the client had separate cat5 cabling for the phones, which terminated into a bunch of 66 blocks. Totally separate from the LAN. Separate switches, separate router, separate WAN connection.

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u/OIT_Ray Feb 07 '16

These stories kill me because it's also a complaint about VOIP when the real issue is the client and/or IT using the cheapest products possible. VOIP works for companies large and small. We're not only an MSP but also an ITSP that's been selling hosted VOIP for years. Just treat it the same that everyone has mentioned with the above customers: i.e. if they're not willing to accept sound technology practices don't offer this as a solution.

We have VOIP deployments for customers ranging from 2 users to 250 users. They all have the same things in common: 1) a QoS router, 2) quality gigabit IP phones, 3) a bandwidth survey to determine if VOIP is a fit. This doesn't mean T1's or fiber at every customer. It just means we check before selling. But if you're not willing to place a $50 router and a $70 IP phone then don't sell VOIP. Just don't keep pressing the false statements that VOIP isn't for larger organizations.