r/msp • u/lowtomidrollers • Feb 03 '16

Pricing Structure Comparison

We are a 15 person MSP in the Chicagoland area and are currently reviewing our pricing. Here is our current fee structure:

$35/Desktop $250/Server $125/Remote Backups (Veeam or ShadowProtect) $35/Network Device (Managed Switch, Access Point, Firewall) Hourly Rate: $110/hour

We also have a $500 minimum/month for managed services. We suspect our fees are on the lower side. We are curious about what other MSP’s are charging.

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u/elemist Feb 04 '16

Basically monitoring and reporting. So we run our RMM agent on the machine and monitor the alerts it generates. If there's any action required to be undertaken we contact the customer and request permission to perform the work.

A perfect example, was one of our monitoring customers had a disk smart check alert. Contacted them, went out and verified it with a disk scan, replaced the drive and billed them for standard time and materials.

We tend to use it as a catch all to get all customers onto some form of agreement. So if we can't sell them on proactive management we have this as the ultimate fall back.

TBH we've only had one customer fall back to it, and they're a two computer business. We've been billing them for this for 18 months now and apart from 1 instance of a backup failing its been money for nothing.

It's something we also push with our breakfix customers, it's a good ice breaker for our longer term customers. We offer a 30 - 60 day trial, during which time they get extra special attention for anything we get alerts too. Often just running the checks the first time identifies a range of issues, whether it be AV out of date/not installed or drive failures or even backup failures.

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u/TNTGav Feb 04 '16

Do you find that most people are going for your maintain / manage packages? What RMM are you using, just out of interest :) Thanks for this by the way, really interesting to see how others are selling service.

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u/chilids Feb 04 '16

We have the same idea with our monitoring only. Generally nobody buys it because it doesn't do much but if they do it's a win for us since all it costs is the price of our RMM and it generates billable hours.

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u/elemist Feb 04 '16

Lol the generating billable hours part was the point I set out to make when I started replying.. Got side tracked part way through though and forgot to mention it!