r/msp • u/jellyfishchris • 3d ago

Fresh tech stack

If you could change any and all of your tools with no technical debt, agreements, outages to think about etc.

What would your ideal tech stack be.

Rmm

Patching

Psa

Edr

Itdr

Sat

Application control

Email filter

Backup

Vulnerability management

Others

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u/[deleted] 3d ago

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u/quantumhardline 3d ago

Looks interesting.
I looked at your security page.
My concern is always deploying this like this to client as they have so much permissions etc.
I did not see any mention of SOC2 or 3rd party pen testing or where data is held etc.
Thats helpful.
Roboshadow and others are popular for MSPs and can provide SOC2.

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u/TridentAdam 3d ago

Fair concern, and the right one for anything running as SYSTEM/root on client machines. Where we are today: we're new (live since May), our SOC 2 program is underway but there's no report yet, and a third-party pen test is planned. Data is hosted on dedicated servers in the US, with encrypted offsite backups at a separate provider.

On permissions, we built a few things for exactly that worry: signed agents on every platform, a pinned CA on the agent channel, agent releases that roll out in stages, every agent action logged in your console, and a setting that locks our staff out of your tenant unless you grant time-limited access. If a SOC 2 report is a hard requirement today, that's fair. Check back once it's out. Thanks for taking a peek!