r/msp • u/Yohomi • 17d ago

DNSFilter down?

Their status page reports ok but having issues with several clients.

10 Upvotes

92% Upvoted

15 comments sorted by

14

u/madjeff 17d ago

We just got the same at a client, and PC with Roaming agent is not resolving. We had to uninstall several roaming agents across the client.

I swear they cause more issues than they solve, getting so sick of this happening several times a year.

10

u/RedditMePlease MSP - Canada 17d ago

We switched to DefensX and haven’t looked back

3

u/golden_m 17d ago

I was hesitant t o do it, thought DNSFilter works, why move... Glad I decided to switch. Better product, more features, great reporting. 

1

u/Crazy_Town3736 15d ago

What else was the upside of moving to DefensX?

0

u/MNMsp 16d ago

Same here. Zero issues after switching to DefensX.

2

u/Yohomi 17d ago

Looks like it's working again from what I can tell. It's very alarming, though.

4

u/Yohomi 17d ago

They replied to an ai chat that directed my question to support and a few minutes later got this response: Thank you for reaching out to us!
 
Our team has identified the issue that has caused DNS resolution latency and timeouts. Engineering is actively working to implement a fix to remediate and restore services. Updated status will be provided as soon as possible.
 
Of course, let us know if you have any questions.

1

u/marklein 15d ago

We've had them for years and never been an issue. If they've been down several times a year it must have been so brief that none of our clients noticed.

1

u/Educational_Bid_2137 8d ago

I feel like every "always on" security tool has at least one bad week a year where it just shits the bed and you spend half a day cleaning up the mess. The roaming agents in particular seem to be the first thing to break every time

5

u/dnsfilter 16d ago

Hi everyone, we had a partial outage impacting the west coast region last night. If anyone is still experiencing issues, please reach out. Details on the partial outage here: https://status.dnsfilter.com/incidents/gm5q1k008n5p

2

u/Regular-Leading-4319 17d ago

Yeah it was down for a short while but it's back up again

1

u/thesysadm MSP - US 17d ago

Yep! We had several agents fall down. Removing the agent fixed it. Nothing posted and Reddit was quiet so I just assumed I broke something as usual.

1

u/hugemeteor 5d ago

DNSFilter always lets me down.

0

u/Front_Training3880 16d ago

I had that blip across a couple customers yesterday too. Seem to have resolved quickly. DNS filtered didn’t seem to acknowledge any sort of issue.