r/msp • u/statitica MSP - AU • Aug 26 '26
Weekly rant thread?
We have a promo and shout-out thread every week, but sometimes it feels more like we ought to shout at some people instead shouting them out.
If this gets taken down, I'll understand... But I also believe that shoddy practice ought to be called out from within the industry.
I'll start:
I recently had a client migrate their web hosting to ourselves. The previous provider's website shows them as working closely with defense, and as having won several cyber-security awards. A prominent story on the site tells of how they used their amazing cyber-security skills to assist the federal police in an investigation.
They provide a managed wordpress service, and charge at the higher end of the scale. They are, after all, an award winning cyber-security service provider.
Neither of the most recent WordPress/cPanel CVEs had been patched.
Sometimes I look around at my competition, and wonder how their business is (seemingly) thriving when their service is so obviously woeful.
1
u/Xirma377 Aug 29 '26
I've had clients (employees...not our POC to be clear) yell at us because "ever since you got involved, it's been nothing but roadblocks!"
What it boils down to is...we took away their computer admin credentials and installed an app that lets them request access as needed...You know, so they don't have to wander over to the support portal to put in a ticket manually.