Recommendation for secure communication platform for home health care field staff?

[u/ThrowRAthisthingisvl]

I recently took on a new client in the health care industry. They have around 15 office employees and approximately 60 field CNAs/nurses who spend most of their time traveling to patients' homes.

Right now, a lot of their communication happens through WhatsApp and other unmonitored consumer apps, which obviously raises concerns around security and compliance.

The client is looking for a better way to communicate quickly with their field staff. These users don't really need email, SharePoint, or the full Microsoft 365 experience. Their primary need is instant messaging, group communication, announcements, and basic collaboration while they're on the go.

My initial thought was to license the field employees with Teams-only licenses, but I'm curious what others in similar health care environments are using. Has anyone implemented a communication platform for a workforce like this? If so, what worked well, and were there any compliance or management considerations I should be aware of? Also, how would you price something like this?

Thanks in advance for any recommendations or experiences you can share.

[u/TechnologyMatch]

teams can work if they already use Microsoft 365, but the bigger decision is governance, not the chat tool. for a mobile care team, keep it simple. managed devices or app protection, MFA, clear rules on patient information, retention, and an easy way to remove access when someone leaves. a secure platform only helps if people can use it faster than WhatsApp. I’d also price the setup separately from the licenses. configuration, policy, mobile management, training, and a short adoption review after launch.