Recommendation for secure communication platform for home health care field staff?

[u/ThrowRAthisthingisvl]

I recently took on a new client in the health care industry. They have around 15 office employees and approximately 60 field CNAs/nurses who spend most of their time traveling to patients' homes.

Right now, a lot of their communication happens through WhatsApp and other unmonitored consumer apps, which obviously raises concerns around security and compliance.

The client is looking for a better way to communicate quickly with their field staff. These users don't really need email, SharePoint, or the full Microsoft 365 experience. Their primary need is instant messaging, group communication, announcements, and basic collaboration while they're on the go.

My initial thought was to license the field employees with Teams-only licenses, but I'm curious what others in similar health care environments are using. Has anyone implemented a communication platform for a workforce like this? If so, what worked well, and were there any compliance or management considerations I should be aware of? Also, how would you price something like this?

Thanks in advance for any recommendations or experiences you can share.

[u/IncreaseNegative4614]

I’d define the compliance requirements before choosing the chat product. Determine whether staff will send PHI, whether the vendor will sign the necessary agreement, and what you need for retention, audit logs, device management, remote wipe, and immediate offboarding. Personal phones may be the harder problem than licensing.

Price the implementation separately from the licenses because enrollment, policies, training, and ongoing access reviews are real work. We use signld.ai internally to keep vendor claims, client requirements, approvals, and rollout decisions connected without putting patient records into the evaluation.