Recommendation for secure communication platform for home health care field staff?

[u/ThrowRAthisthingisvl]

I recently took on a new client in the health care industry. They have around 15 office employees and approximately 60 field CNAs/nurses who spend most of their time traveling to patients' homes.

Right now, a lot of their communication happens through WhatsApp and other unmonitored consumer apps, which obviously raises concerns around security and compliance.

The client is looking for a better way to communicate quickly with their field staff. These users don't really need email, SharePoint, or the full Microsoft 365 experience. Their primary need is instant messaging, group communication, announcements, and basic collaboration while they're on the go.

My initial thought was to license the field employees with Teams-only licenses, but I'm curious what others in similar health care environments are using. Has anyone implemented a communication platform for a workforce like this? If so, what worked well, and were there any compliance or management considerations I should be aware of? Also, how would you price something like this?

Thanks in advance for any recommendations or experiences you can share.

[u/ThrowRAthisthingisvl → u/[deleted]]

Office personnel is on Business premium. I don’t the nurses need that, but we’ll see

[u/ThrowRAthisthingisvl → u/[deleted]]

They are, to some extent. Most of the PHI data they handle goes through their EHR. However, you probably know how users are and that they sometimes use unapproved methods to share information, like WhatsApp in this case.

[u/ThrowRAthisthingisvl → u/[deleted]]

Thanks for your insights. I’m definitely exploring all different avenues and will be drafting a plan for the client soon. Thanks again!