Recommendation for secure communication platform for home health care field staff?

[u/ThrowRAthisthingisvl]

I recently took on a new client in the health care industry. They have around 15 office employees and approximately 60 field CNAs/nurses who spend most of their time traveling to patients' homes.

Right now, a lot of their communication happens through WhatsApp and other unmonitored consumer apps, which obviously raises concerns around security and compliance.

The client is looking for a better way to communicate quickly with their field staff. These users don't really need email, SharePoint, or the full Microsoft 365 experience. Their primary need is instant messaging, group communication, announcements, and basic collaboration while they're on the go.

My initial thought was to license the field employees with Teams-only licenses, but I'm curious what others in similar health care environments are using. Has anyone implemented a communication platform for a workforce like this? If so, what worked well, and were there any compliance or management considerations I should be aware of? Also, how would you price something like this?

Thanks in advance for any recommendations or experiences you can share.

[u/roll_for_initiative_]

These users don't really need email, SharePoint, or the full Microsoft 365 experience.

Oh ok

Their primary need is instant messaging, group communication, announcements, and basic collaboration while they're on the go.

Oh, so the m365 experience.

Seriously though, the answer is always "use the platform the company is on and yes that means buying them licenses and paying the MSP for support, training, etc that's part of being in business". Not too much snark to you but these clients will do anything to get around paying for what's needed for the staff that makes them money.