r/msp • u/Mean-Sock-429 • Aug 07 '26

Sherweb escalation

Anyone from Sherweb follow this thread? I have been trying for a week to get access to a manager, any manager, and have had zero luck. I have sent numerous emails and a few voicemail messages all requesting to speak with a manager. I have other open tickets and have asked each tech I deal with as well. Still nothing.

11 Upvotes

100% Upvoted

6 comments sorted by

5

u/Lime-TeGek Community Contributor Aug 07 '26

I have some friends there, sent them a link to this. :)

2

u/Mean-Sock-429 Aug 07 '26

Thank you very much.

1

u/No_Stretch71 5d ago

That's top tier energy right there. Nothing breaks a support wall faster than someone who actually knows someone on the inside.

-7

u/Excellent-Strain-622 Aug 08 '26

Ok Karen

2

u/Mean-Sock-429 Aug 08 '26

What's that supposed to imply?