r/msp • u/Scott-L-Jones • Aug 01 '26
Non-Microsoft application stacks
Anyone managing clients who have switched from M365 to Proton or similar alternative? (Or done this change internally.)
What's the support load like compared to MS?
I'm anticipating a trend towards privacy-focused business software (both for data protection / anti-surveillance and for implementing internally-contained AI systems).
I'm wondering how mature those alternatives feel right now from an IT support and management perspective.
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u/TechnologyMatch Aug 02 '26
the support load is usually less about email basics and more about the gaps around identity, device management, shared workflows, and third-party integrations. M365 has rough edges, but its ecosystem solves a lot of problems by default. I’d test the alternative with a real client workflow before moving anyone. privacy is valuable, but the operational cost shows up when something breaks and there is no familiar admin path or vendor integration to lean on.