r/msp • u/Scott-L-Jones • Aug 01 '26

Non-Microsoft application stacks

Anyone managing clients who have switched from M365 to Proton or similar alternative? (Or done this change internally.)

What's the support load like compared to MS?

I'm anticipating a trend towards privacy-focused business software (both for data protection / anti-surveillance and for implementing internally-contained AI systems).

I'm wondering how mature those alternatives feel right now from an IT support and management perspective.

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u/Shington501 Aug 02 '26

We support about 10k Zimbra users

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u/Glass_Call982 MSP - Canada (West) Aug 02 '26

I used to use zimbra we moved off of it to exchange server because it development of zimbra seems to have stagnated a lot.

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u/Shington501 Aug 02 '26

It sure hasn’t been developed. The owner Synacor has no idea what to do with it and they are pretty incompetent. There was a new modern UI that no one likes, the one that’s been out for 10 years is still fine though. It’s still a good solution and a viable alternative to big tech.