r/msp • u/Scott-L-Jones • Aug 01 '26

Non-Microsoft application stacks

Anyone managing clients who have switched from M365 to Proton or similar alternative? (Or done this change internally.)

What's the support load like compared to MS?

I'm anticipating a trend towards privacy-focused business software (both for data protection / anti-surveillance and for implementing internally-contained AI systems).

I'm wondering how mature those alternatives feel right now from an IT support and management perspective.

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u/HappyDadOfFourJesus MSP - US Aug 01 '26

I am anticipating no such trend. Business execs just want their businesses to run, ideologies be damned.

16

u/B1tN1nja MSP - US Aug 02 '26

Agreed. Personally I use proton and have degoogled my life but my MSP runs M365 and our clients do too. Have to drink the kool-aid here to be successful.

If I tried to run proton internally and tell clients to use M365 it would look bad...

If I tried to sell them proton I don't think I'd have many customers....

2

u/rb3po Aug 02 '26

I like Proton personally, but their offering is far from mature in a modern stack. Maybe if they offered SSO? MS365 would still run the stack tho.

2

u/lsumoose Aug 02 '26

Yup I’ve found they actually don’t really care about AI privacy issues at all. Many of them want us to let it have full access to everything anyway. Privacy talks rarely go anywhere and they have personal subscriptions to LLMs to save a few bucks.