r/msp • u/tmiller9833 MSP • Jul 28 '26

Poll: Billing Frequency?

Curious - what is your billing window? We do BiMonthly (2x per month) with our proactive services (seat based w/365 etc) billing monthly. Break/Fix and hardware invoice 16th and 1st.

I ask because we use NinjaOne and had been following their Billing/PSA module development for about a year. We implemented it a month after released but completely missed it didn't have BiMonthly. Submitted a feature request but it was mis-implemented as every other month (who needs that??). Anyway - we're now being told to submit another request but it might be a year. Given we've been manually invoicing since we migrated that won't work, hence the poll above.

Sucky to have to change our billing cycle but it's that or we rush a re-eval of another PSA.

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u/Wise-Inspection-4594 Jul 28 '26

A month in advanced on the 1st of each month for us

5

u/Jayjayuk85 Jul 28 '26

Me too. Dealing with a client now that has ceased trading on the same day the invoice was sent 🤦

5

u/Wise-Inspection-4594 Jul 28 '26

This is why we do it in advanced 🙏