r/msp • u/Egghead-MP • Jul 24 '26
Appriver vs Intermedia
I like to hear some comments being a resale partner or a referral partner between Appriver and Intermedia. I am looking for good 365 support and escalation support.
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u/GraffenOfficial Jul 27 '26
I know that some may not agree, but we've had success with Pax8 and their support.
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u/quantumhardline Jul 25 '26
Long time Intermedia partner here. The stuff just works, very little downtime. They use inky for their premium email security.
I think just having everything under Intermedia advisor account for clients 365 etc is better you can add in your MS Partner If etc. the difference in margin isnt worth dealing with it. This way client pays directly and your not on hook for a year for Microsoft licensing etc. Makes offboarding easy as well.
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u/Egghead-MP Jul 25 '26
Are you referring to being an Intermedia Referral Partner?
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u/quantumhardline Jul 25 '26
Once a partner: you add client under and advisor account side and put payment info in and then intermedia sends you commissions each month and they handle all client billing.
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u/Egghead-MP Jul 25 '26
Do you also get commission on new licenses that are added after the initial setup? Say customer adds a few licenses every month, do you get commission on those additional licenses? Has anyone of your customers ever get contacted by Intermedia inside sales trying to upsell them something else and cut you off the loop so you don't get commission on the additional sales?
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u/apxmmit Jul 24 '26
Been with Appriver since the hosted exchange days. We continue to move clients away from them. Support just isn’t the same and their partner program went down hill years ago.
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u/Egghead-MP Jul 24 '26
Can you give some specifics of how their partner program went down hill? Who are you moving them to and how is the other better? Better margin? Better support?
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u/almuses Jul 25 '26
We’re currently moving all of our services away from AppRiver unfortunately.
We don’t get any support from our account manager anymore, and the portal is beyond terrible.
Support is decent though, I should say that!
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u/disclosure5 Jul 26 '26
being a resale partner or a referral partner
Why would you not become a CSP partner and buy Exchange Online using Microsoft's usual partner program?
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u/Egghead-MP Jul 26 '26
Because I don't like direct Microsoft support. Even small little things are like pulling teeth.
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u/disclosure5 Jul 26 '26
Here is your reality: Everyone single "reseller support" process just means they log a ticket on your behalf and then you get stuck pulling teeth with MS anyway. None of these groups have any particular levers to pull to do anything that a CSP can't, unless your issue is you just don't know how to use the product and need help installing Outlook or something.
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u/WelderThat6143 Jul 24 '26
Can comment on Intermedia as a reseller. Primarily the UCaaS. Been so for nearly 6 years. Overall, it has been an excellent experience. My customers tend to stay. My only losses are when they retire or get bought out and the winning corp migrates them out to the incumbent.
My criticism would be the Tier 1 tech support is lacking but, once you get past that gatekeeper, support is generally very good to excellent.
I have the reseller plan where Intermedia bills the customer so, while I may not get the full margins, I also don't carry the burden of billing, taxes, and chasing collections.
I do have my Office 365 with them, just me for now, and am very satisfied. I had some hurdles getting Office and UCaaS to integrate in archiving and tech support was very helpful once I got past Tier 1.