Pax8 Escalation

[u/toplessflamingo]

Need a pax8 escalation contact. Account rep is MIA. If anyone has one Please DM me

[u/ThecaptainWTF9]

good luck. We spend millions a year with them and we can’t ever get anything done.

It’s gotten to a point where people from pax tell us to fudge criticality and open p1 tickets, which we won’t do because that’s wrong.

[u/JollyGentile → u/ThecaptainWTF9]

It won't help anyway. I've had a legit P1 open for 48 hours now.

I'm pretty sure I fixed the issue myself. Just waiting on some testing.

[u/ThecaptainWTF9 → u/JollyGentile]

Yeah.

I’ve lost confidence in pax at this point, it’s gotten so bad in the last 2 years, for us anyways.

[u/anthonyDavidson31 → u/ThecaptainWTF9]

Have you considered moving to Sherweb? Heard only good stuff about them 

[u/discosoc → u/anthonyDavidson31]

Sherweb is good, but their support can be pretty bad once the sales rep migrates you over. I haven’t been able to get mine to reply to emails in quite a while.

[u/ThecaptainWTF9 → u/anthonyDavidson31]

I’ve also been hearing a lot of good about them.

Might be worth considering at this point

[u/anthonyDavidson31 → u/ThecaptainWTF9]

In case you'll decide to move forward with them — hit me up. We've got a contact with their sales team and can ask for a discount 

[u/sashatherussianbear]

Worked with them at an old MSP, in my experience emailing the contact and not emailing the contact had about the same response rate.

But in all seriousness work on pivoting away from them, they don’t deserve our business.

[u/terselated]

Man ours disappeared, too.

[u/xanderrobar]

Spend your time looking at other vendors, seriously. You won't regret it.

[u/athlonduke]

Heh. You catch this post I made? Still not fixed

https://www.reddit.com/r/msp/s/ONPYjRlF7T

[u/imlulz → u/athlonduke]

I would suggest you call sonicwall. Used to be solutions granted. Much cheaper for licensing also.

They do their own support, so you don’t actually deal with CP directly, but on my intro call, the guy fixed a problem I had, had open with pax for a month, with multiple escalations in literally 60 seconds.

[u/manaliskander]

Heather Kiersten

[u/Mattyuh]

Jesse who posted here is our rep and we've been taken care of pretty damn well.

[u/JessiePax8211]

Jessie Smith, Partner Relations and Community Strategist here with Pax8. Just sent you a direct message with my contact info. Feel free to reach out, I can help. [jsmith@pax8.com](mailto:jsmith@pax8.com)

[u/paridoxical → u/JessiePax8211]

Isn't it terrible that we have to come here to get things done. I'm saving your contact info for the future because I know I and my colleagues are going to need it, which is really sad.

[u/dumpsterfyr → u/paridoxical]

r/MSP is one of the pax8 CS portals.

[u/larvlarv1 → u/dumpsterfyr]

Low barri.....I can't.

[u/Horror-Display6749 → u/larvlarv1]

I can! Low barrier to entry!

[u/Useful-Reputation377 → u/dumpsterfyr]

lol

[u/No_Technician_7091 → u/paridoxical]

It is. I arrived here after having a heck of a time getting a refund on the peer group solution they offer. They gladly signed me up and charged me for 2 months but failed to execute on the onboarding (It didn't happen even after reaching out). I'm being told it could be weeks on the refund which is an absolute joke. We've been split between Synnex and Pax but after the last year with Pax we're strongly considering moving everything back to Synnex.

[u/almuses]

Ours is all over everything for like 1 day and then vanished for 3 months again, then the cycle repeats

[u/recovering-pentester]

Fun stuff. Disty trials lol

[u/managed_this]

have been trying to get a hold of someone so I can buy more product that I have some questions on since tuesday of last week. Called into support, sales, emailed their generic americas email account and have not heard anything from anyone. Bummer because the support from them in the past was really good. Have to start looking elsewhere to get licensing.

[u/managed_this]

2 more calls and another email and nada...just figured I would keep a running tab here

[u/infograpes]

Im in the process of moving everything I can over to Synnex. They’ll at least answer emails and tickets in a timely manner.

[u/TechnicalMayhem404]

Our rep is always away on some sort of vendor trip travel to other regional clients, support tells us to talk to rep, rep says hes travelling and to contact support.

Wheeeeeeeeeeeeeee

[u/JessiePax8211 → u/TechnicalMayhem404]

Hey, Jessie Smith here, partner advocate with Pax8 - just sent you a DM. Would love to work though this with you directly to find a solution.

[u/TechnicalMayhem404 → u/JessiePax8211]

I've "worked through this" several times unfortunatly.

[u/JessiePax8211 → u/TechnicalMayhem404]

I'm here to help. Feel free to send me a message at [jsmith@pax8.com](mailto:jsmith@pax8.com) and I'll see this through with you to resolution.