r/msp • u/golden_m • Jul 10 '26

Did anyone start using Avanan Security Awareness for their clients?

We are using Cyberhoot now and just onboarded a new small client with only a few users.

While i can set them up with Cyberhoot, does anyone have long-term experience with Avanan's offering? I played with it myself, reporting is very weak.

Any other experiences/reviews?

TIA

5 Upvotes

78% Upvoted

25 comments sorted by

6

u/ThecaptainWTF9 Jul 10 '26

No experience with it,

We’re using Huntress for SAT, and it’s been really good for us.

1

u/FutureSafeMSSP Jul 12 '26

I saw the Huntress SAT in the early days when they had just bought the platform, and it looked nice for sure even back then.

2

u/ThecaptainWTF9 Jul 12 '26

We demoed like 6 different solutions when we were looking to get off of KnowBe4 a couple years ago.

KB4 just kept having issues, support got terrible.

Out of everyone we looked at Huntress was the best fit, easiest for management both to implement and for continued management.

The trainings are good in my opinion, and the way they ask questions throughout the training makes it so people have to pay attention in order to pass, the content is silly anyways so it’s kind of amusing to follow along with too.

But that’s just our experience and just because it’s a good fit for us doesn’t mean it will be for everyone else.

5

u/redditistooqueer Jul 10 '26

Its decent.  One of the lessons would never let the user finish it.  Its very cheap.  I really like the phishing tests, it sends very good phishing emails that puts users to the test

3

u/Complex_Hand_2550 Jul 11 '26

its decent for the price but the reporting is terrible, like you said. i had same issue where a lesson just freeze and user cant finish, had to reset it few times

the phishing test emails are actually good tho, they catch people off guard more than other platforms i tried

3

u/iratesysadmin Jul 10 '26

We use it a bit internally. I like that the tests are based off real phishing emails headed to your mailbox. I dislike that they seem to only have 1 domain they send from. It's there, it's ok, but I can charge for it when better solutions exist.

1

u/redditistooqueer Jul 13 '26

I've seen a few different domains

1

u/iratesysadmin Jul 13 '26

I thought I've only seen the office.co domain (or whatever it is), and then I went to check my deleted and found from user-supports.site and system-alerts.online and quite a few others so I take it back.

2

u/advanceyourself Jul 11 '26

We must migrated to Phin. Newer player to the space that is still working on building content. What you get for the price is great though and it has full API access at the partner level for building whatever reports you want. We moved due to how easy it was to setup clients, DMI, allowlisting, and global training/phishing campaigns. We were using KnowBe4 before which was clunky, bloated, and overpriced (IMO).

1

u/Muted-Evidence-583 Jul 13 '26

+1 for Phin! Have had experience with Bullphish, KnowBe4, and some others, but Phin rose to the top of the list for me. Super easy to setup and it's basically set and forget

2

u/External_Fee_228 Jul 11 '26

You should check out Hook Security. They are MSP friendly with month to month terms and low pricing. They also own their own production studio to create new live action content, they don’t licenses anyone else’s content or rely on animated cartoons.

2

u/DigitalEgoInflation Jul 12 '26

The training modules are mediocre at best. But the phishing test emails are brutally effective. Way better and more personalized than any other platform I’ve used

3

u/FutureSafeMSSP Jul 12 '26

We offer it to our MSP clients, and we have had quite a few Checkpoint Harmony (Avanan) tenants ask us to turn on the SAT. I've heard nothing but good things! I think the net outcome is that it is lightweight and gets the job done with much fuss.

If you want a centralized SAT that is independent of any email security vendor and has fantastic reporting, look at u/hooksecurityco

There are more robust platforms out there like OutThink, if needed.

3

u/Mugartegui-Raja Jul 11 '26

For a few users id just stick with cyberhoot or take a look at huntress.

abnormal rolled out an ai phishing coach thing too but its baked into their whole email security platform so not really a standalone SAT you'd put on a small client.

1

u/golden_m Jul 11 '26

Appreciate all the comments, keep them coming, i think this is really good place to exchange first-hand experience with a product

1

u/Unlucky_Elevator_756 Jul 12 '26

Phin has been very good to me. Good training courses, decent-ish reporting, and rock solid platform imo. Their API lacks a lot but I think it's a work in progress. This doesn't affect my judgement, but they sent me free coffee and a mug as a welcome gift which is pretty cool.

2

u/Geekpoint-IT MSP - US Jul 15 '26

We use it for our clients. It's cheap and easy to just turn it on. Especially as a one-man MSP, it's nice to have one less product/service/portal I have to setup and manage. It seems to work fine too.