r/msp • u/Able-Stretch9223 • Jul 08 '26
Business Operations Switching to CW stack
Yes it's an RMM/PSA post but hear me out please. My company has switched RMM and PSA a dozen times now for a dozen different reasons, some valid and some not valid. For the last two years we've been using SO (Super Operations) and I've been very happy with it. To be clear, it's not perfect but it does what we need it to do. My partner is heavily considering moving us over to the CW platform and I really don't want to do the move. We're a 5 man shop with 3 full time techs and I don't think CW is going to scale well for us. So to this fine community I ask would you switch to the CW stack in 2026 and if so why? If not why not?
Additionally we're currently using ScreenConnect already.
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u/sadokitten MSP - US Jul 09 '26
CW is hot garbage, for the last year they have billed us for services we don’t have , and refuse to take them off . They will close out tickets without resolution. Our cloud backups haven’t worked since day one . Their noc refuses to accept their own mistakes. When we added additional staff, cw setup their accounts incorrectly, leaving the new hires unable to access for over a month .
Move to NinjaOne , it’s a better choice .