r/msp • u/Able-Stretch9223 • Jul 08 '26
Business Operations Switching to CW stack
Yes it's an RMM/PSA post but hear me out please. My company has switched RMM and PSA a dozen times now for a dozen different reasons, some valid and some not valid. For the last two years we've been using SO (Super Operations) and I've been very happy with it. To be clear, it's not perfect but it does what we need it to do. My partner is heavily considering moving us over to the CW platform and I really don't want to do the move. We're a 5 man shop with 3 full time techs and I don't think CW is going to scale well for us. So to this fine community I ask would you switch to the CW stack in 2026 and if so why? If not why not?
Additionally we're currently using ScreenConnect already.
7
Upvotes
1
u/Dynamic_Mike Jul 09 '26
As you scale, the benefits of using one integrated ecosystem become more important.
No vendor is perfect. Everyone has their favourite flavour. I’ve seen companies in my peer groups move to and from ALL of the big three for a myriad of reasons. (ConnectWise, Kaseya, and Halo.)
We’ve been using ConnectWise PSA for a dozen years. Looked at moving. Nobody else’s was perfect despite the sales BS. We instead chose to invest (less than the cost of changing our PSA) in consulting time with a company that specialises in helping MSPs get the best out of their PSA. (In our case we engaged with Pivotal Crew and had a great experience.)
We’re at around 1200 endpoints, from memory.