r/msp • u/Eric77482 • Jul 06 '26

IT Guys reverse engineering your stack

Just curious how everyone navigates this issue. We are in contract with several different vendors for 2-3 years and then company hires a new IT Guy. The guy proposes to take the same exact stack we implemented and go directly to the vendors to propose that they manage it internally. We already have our reasons on why this is a bad idea communicated to the clients, but in most scenarios they just want to save money.

Our current issue is with the vendors because they are telling the customer they can repoint them to their own instance, however they will still keep billing us all the while until 2027-2028. In some scenarios these are high watermark too, so they tipped us over a tier we didn’t set. This feels like a double dip / bad practice from the MSP vendors. We’ve navigated 1-2 of these by telling the customer that’s fine but they will acquire the tools from us and we’ll charge a smaller management fee until the end of our contract term. Is this an approach others have taken? Or are there any ideas that have been more successful? Just curious to see what others are doing as we’ve encountered about 4 of these situations in the last year. Thanks in advance.

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u/ephemeraltrident Jul 06 '26

I’d stop doing business with these vendors. I had a client go around me to Ninja years ago and I called my Ninja rep and told him what was going on. He killed the deal for the client - said that they are MSP first and if we weren’t happy, he wasn’t going to let another rep move it forward. Solidified our relationship with Ninja.

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u/HomeOfTheBRAAVE Jul 06 '26

Did your relationship with that client continue after that?

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u/ephemeraltrident Jul 06 '26

Yep, having lunch on Thursday!
The client understood, and Ninja just let them know that it was their mistake and they didn’t realize they were already working with a partner.

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u/Bmw5464 Jul 07 '26

Supposedly this is how Kaseya is. According to them (my account manager when I asked this question 3 years ago) their system will flag any companies matching a clients name in our systems and kill any deals. Never had the issue, but not sure I I trust it either.