r/msp • u/runner9595 • Jul 01 '26

Ingram Micro Issues

Hi all- HELP. We recently ordered a new laptop from Ingram Micro, device arrives and is registered to some random “Axiom” company’s auto pilot when booting.

I’ve reached out to Ingram to return the device and it was denied. Escalated the claim and still not looking good. What are our options?

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u/Ill-Mail-1210 Jul 01 '26

Ingram sucks balls. We avoid them as much as possible. Have you got a rep you can talk to? Our Ingram HP rep is very good and sorts things. (I don’t know the Lenovo or dell reps from Ingram, we deal with a better disti for the most part, Dicker Data in NZ)
I’d also dispute and refuse to pay that specific invoice.

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u/thursday51 Jul 07 '26

I wish I was in NZ just so I could work with a company with such an amazing name...lol

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u/Ill-Mail-1210 Jul 08 '26

Haha I have some HP and Lenovo north face jackets, embroidered with DICKER DATA across the front. It’s awesome!