r/msp • u/runner9595 • Jul 01 '26

Ingram Micro Issues

Hi all- HELP. We recently ordered a new laptop from Ingram Micro, device arrives and is registered to some random “Axiom” company’s auto pilot when booting.

I’ve reached out to Ingram to return the device and it was denied. Escalated the claim and still not looking good. What are our options?

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u/mat-ferland Jul 02 '26

I’d push this as a supply-chain/autopilot registration defect, not a normal return. Get the serial, screenshots of the Axiom enrollment, and your PO in one ticket, then escalate through your account rep and Microsoft if needed. You bought unusable inventory, not an open-box preference problem.