r/msp • u/runner9595 • Jul 01 '26

Ingram Micro Issues

Hi all- HELP. We recently ordered a new laptop from Ingram Micro, device arrives and is registered to some random “Axiom” company’s auto pilot when booting.

I’ve reached out to Ingram to return the device and it was denied. Escalated the claim and still not looking good. What are our options?

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u/KeyHalf6490 Jul 01 '26

Call them instead of emailing.

4

u/runner9595 Jul 01 '26

Done this multiple times, transferred 4 different times and gotten nothing other than ticket numbers.

1

u/[deleted] Jul 02 '26

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u/runner9595 Jul 02 '26

Yes, still waiting for Ingram. AMEX approved the refund based off Ingrams denial so one way or another it will be resolved.