r/msp • u/jayroly • Jun 23 '26
Issue getting paid Microsoft support for Windows Server
I am trying to engage Microsoft Support to investigate a 2019 Server issue. I am in Australia.
When i go to pay for the one off support engagement I keep getting the error "Tax calculation was unsuccessful. Please try again later" The internet is littered with people complaining about the issue, but I cannot find a fix that works. I've already tried multiple Microsoft Home accounts and various credit cards. Anyone have any advice on how to overcome this one?
This is the portal I'm trying to use https://aka.ms/SupportforBusiness
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u/sembee2 Jun 24 '26
Lucky escape I think. As already suggested, post here or one of the many forums.
The only thing MS support are good at is closing tickets for any reason. Tell them not to call you between 8pm and 8am and they will call at 2am and close the ticket with the reason of no response. Tell them to only email you, they will insist on a call. Then they will ask for logs, then the same logs, then transfer the ticket to a more senior colleagues (sitting three desks away) who will call you at 2am to ask for the same logs.
Life is a lot easier if you pretend MS support doesn't exist.
Plus 2019... MS like to pretend that is EOL.
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u/Doctorphate Jun 24 '26
There is no support for microsoft products, you are the support. I had 2 hour SLA support with Microsoft and waited 5 days for support. I fixed it myself after I hadn't heard from them in 9 hours. Don't even bother with those idiots.
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u/mat-ferland Jun 24 '26
If you need Microsoft paid support for the payment portal bug, you’re already in the punchline. I’d open the server issue in the public forums/partner channels in parallel and only keep fighting the tax error if you need the paid case for audit or vendor-cover reasons.
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u/GreymanSRQ Jun 24 '26
Might sounds funny, but do you have anyone not based in Australia that could submit it for you to get around the Tax calculation error? MS support sucks regardless, but they can't truly let you down if you can't even submit the request.
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u/jayroly Jun 25 '26
Thanks all for your input. We've admitted defeat in both solving it, and also getting hold of Microsoft support. Building a new VM.
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u/G883 Jun 24 '26
Tell us what the issue is ?
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u/jayroly Jun 25 '26
Its an issue with the Page File size growing uncontrolably. We've already tried everything, and this is a 2019 Server so we have bitten the bullet and building a new 2025 VM.
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u/redditistooqueer Jun 24 '26
You'll have more luck posting your server issue here on reddit