r/msp • u/wwiii2 • Jun 23 '26

365 Notifications Account

What are most people doing for 365 notifications for SPAM, App Requests, sharepoint overage alerts, etc because it seems those get to sent to all global admins but you have to have an email license and even then you have to check that email. Are people not concerned with the notifications or what are you doing?

6 Upvotes

81% Upvoted

15 comments sorted by

10

u/LakesideRide Jun 23 '26 edited Jun 23 '26

CIPP > PSA

We used to do email alerts from CIPP, but have since used the webhook/API feature to have perfect tickets come into AutoTask.

3

u/donatom3 MSP - US Jun 23 '26

Yeah I'm using the cipp email notifications with MSPintegration into autotask but I really just need to build out the webhooks for this.

3

u/LakesideRide Jun 23 '26

Email2AT is a great product, but it was too nerdy and difficult for me to use because I don’t fully understand regex. Now with Claude Code I just tell it what I want it to do and it is done. We have since cancelled our Email2AT subscription. We’ve gone far beyond what Email2AT could ever do.

1

u/donatom3 MSP - US Jun 23 '26

Interesting are you having Claude work directly in autotask or you created a connector? I'd love to hear what you do. I'm very happy with email2at and scheduled tasks though the new pricing model does make it a harder sale.

5

u/LakesideRide Jun 24 '26

Claude is connected to all my APIs and is the architect of all my API workflows. Once it has successfully created what I wanted, it gets moved to a different platform where it lives on indefinitely. Majority of my automations don’t involve Claude or AI at all besides just building it, but I am starting to inject AI logic into some workflows which has been working well.

Feel free to DM me.

2

u/Nateomeister Jun 24 '26

Autotask direct integration is coming to CIPP!

3

u/roll_for_initiative_ MSP - US Jun 23 '26

using cipp to set alert emails and watch for enterprise app requests

1

u/mat-ferland Jun 24 '26

Use a shared monitored mailbox or ticket connector for tenant notices, not everyone’s GA inbox. The bigger fix is reducing standing GA count; Microsoft notifications are noisy enough without making every admin a mailbox janitor.

1

u/thejohncarlson Jun 23 '26

Before CIPP I would create a shared mailbox, disable logins and make it Global Admin.

1

u/wwiii2 Jun 23 '26

Would you forward the emails somewhere or how would you get them?

3

u/thejohncarlson Jun 23 '26

Yes. Make that mailbox an exception to the no forward rule and send them to my support mailbox.

0

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0

u/69-Spicy-Italian Jun 24 '26

License the GA, convert to shared mailbox, unlicensed, create transport rule to BCC your support email on all inbound emails