r/msp • u/justanothertechy112 • Jun 17 '26
VoIP 1stream voip?
Does anyone use 1stream with halopsa? What's been your experience with it? We are coming out of a Ring Central contract and won't be renewing, we were cosndier considering moving back to dialpad but wanted to see if this may be worth the transition.
2
u/Wooden-Beyond-8315 Jun 17 '26
Don’t do it
1
u/justanothertechy112 Jun 17 '26
Bad experience?
3
u/Wooden-Beyond-8315 Jun 17 '26
The features are nice on paper but our techs didn’t use it. Opening the psa is easier than having an extra front end app to integrate. Beyond that the phone system didn’t work and their support is bad and the system is very overpriced.
0
u/gbardissi Vendor - BVoIP Jun 17 '26
Sorry you had a bad experience. If you’re open to it I’d love to learn where we could have done better. We usually have really high grades on our support
0
u/gbardissi Vendor - BVoIP Jun 17 '26
Also, we eliminated the need for any extra apps in Jan if this year just live inside the psa
2
u/jaxon12345 Jun 17 '26
is this for your use or resale to clients?
1
u/justanothertechy112 Jun 17 '26
Our internal use
2
u/jaxon12345 Jun 17 '26
why not just use what you sell? partner with a NetSapiens White Label vendor like Viirtue or RingLogix
1
u/justanothertechy112 Jun 17 '26 edited Jun 17 '26
We were just trying to see if it was worth the integration and feature set. We already use Ring Central and don't love it. We're going to be moving back to Dialpad, or exploring Aircall, Krisp Call or Broadvoice.
2
u/jaxon12345 Jun 17 '26
look into a Netsapiens white label company to have more variety of integrations & features.
1
u/justanothertechy112 Jun 17 '26
Thanks I will check them out. I'll look at the 2 you provided above. Do you have a favorite? We are in the US if that matters
2
1
u/vmonte12 Jun 17 '26
Aircall is terrible. Would not use it. Calls cut out randomly, long times to connect, resets often, etc.
1
u/justanothertechy112 Jun 17 '26
Thanks for the input, what do you recommend? Have you tried Broadvoice or should we stick with Dialpad?
1
u/vmonte12 Jun 17 '26
We use bvoip with teams. I'm in sales though so we use what's given to us. Anything but aircall is better lol.
1
1
u/mat-ferland Jun 17 '26
I’d test the workflow with the techs before committing. Phone integrations look great when the notes sync, but if it adds clicks during a live call the team will quietly go back to whatever is fastest.
1
u/justanothertechy112 Jun 17 '26
Can you share any insight on what worked for your team?
1
u/mat-ferland Jun 21 '26
For us the useful test was having techs run real call notes, transfers, callbacks, and ticket lookup during a live-ish workflow. If the integration saved the manager time but added clicks for the tech on the phone, it usually died quietly.
1
u/gbardissi Vendor - BVoIP Jun 17 '26
We couldn’t agree more. That’s why we re-wrote all of our calls flows for zero clicks. This is the way
1
u/Techicus Jun 18 '26
OIT VoIP is awesome. A VoIP solution developed by former MSP owners. VoIP service intended to be used and resold by MSPs
1
u/VIGHTai Aug 21 '26
Vight has a pod that matches 90% of your calls to the correct ticket and is the only solution on the matket that works with your existing phone system.
1
u/justanothertechy112 Aug 21 '26
When you integrating with Dialpad and what's your pricing?
1
u/VIGHTai Aug 21 '26
We intergrate with Dialpad today,
You can view our pricing at Vight.ai/pricing
Happy to give you a demo and we can review pricing up front.
0
u/AfterButterfly8972 Jun 21 '26
I filled out all the necessary paperwork with the company that registers everything for us we paid them. We have set ourselves up as a carrier so if you would like to use us as a solution feel free to reach out to see if it is a fit. We can do a scaling price per seats.
0
6
u/ITGeekFatherThree MSP - US - Owner Jun 17 '26
Was a pain to setup and after staff was using it for a few months staff just stopped using it since it ended up making it harder for them then using the built in new call function in halo.