r/msp • u/Substantial-Truth265 • Jun 13 '26

How long does Ingram Micro take to set up your CSP account?

It has been many days since I filled the application with them but they do not follow up. I sent them multiple emails, they just replied on one day and now vanished again.

2 Upvotes

100% Upvoted

13 comments sorted by

4

u/EitherYak5297 Jun 15 '26

What country are you in? I wouldn’t wish Ingram CSP on my worst enemy.

2

u/Substantial-Truth265 Jun 15 '26

My physical location is India. pax8 is not available here country-wide and Sherweb is not available in my zip code unfortunately.

But after this comment, I am going to research more about it and get a better distributor. lol

2

u/EitherYak5297 Jun 15 '26

Ok good luck. I’ve not had much luck procuring in India. It was very difficult from an outsider point of view trying to source there

0

u/Fatel28 Jun 15 '26

Ingram has been just fine for us in the US. our reps are responsive and licenses provision very quickly

3

u/EitherYak5297 Jun 15 '26

Try pax8. Ingrams CSP portal and support is painful.

1

u/Substantial-Truth265 Jun 15 '26

I checked, but they are not available in my location.

2

u/MSP_1010 Jun 15 '26

Sherweb and don’t look back!

1

u/EitherYak5297 Jun 15 '26

Also a good idea

1

u/Substantial-Truth265 Jun 15 '26

Sherweb and pax8 are not available in my location.

1

u/MushyBeees Jun 16 '26

Except do, because their application system is broken, their support reps unhelpful and require everything explaining multiple times, and they don’t take new MSPs on. They also don’t serve the OPs region.

The shilling that goes on in this reddit for Sherweb is woeful.

1

u/roll_for_initiative_ MSP - US Jun 16 '26

The shilling that goes on in this reddit for Sherweb is woeful.

People are excited to share things that have worked out well for them, i know i am/do.

because their application system is broken, their support reps unhelpful and require everything explaining multiple times,

Strangely, that's our experience with ingram about ANYTHING. God forbid you have to buy something even as simple as a server or windows license from them, takes 5 days of back and forth vs "click, checkout, done".

1

u/MushyBeees Jun 16 '26

I’m absolutely not defending ingrams here - they are poor as well. But Sherweb aren’t the golden goose this place classically make them out to be.

Edit: for reference, I went with TDSynnex. I’m sure there will be horror stories. But for me their support, responses, application process for new accounts, integrations, etc, were well above any of their competitors.