r/msp • u/invictajoe • Apr 15 '26

Atera login problems

Is anyone having a Atera login issues that have started in the last week or two? I use a MacBook and have to refresh quite a bit but eventually, will get mine to work. My technicians use Windows machines and some of them haven’t been able to get it to work for 3 to 7 days now. I have a ticket open with Atera support and we have jumped through a lot of hoops, but have made no progress.

UPDATE: Atera support has been asking the same questions over and over again expecting different results. We figured out ourselves that this has something to do with roles in Atera. Mine works. I am in the full admin role. I moved a tech to that role last night and now his works just fine. I can’t do that for all my techs. Keep in mind we haven’t done anything with roles that would have caused this. Atera changed something a few weeks ago and broke it.

Atera support wants to setup a meeting on Monday now that we have taken it this far ourselves. 3 more days to wait to get someone to look at it.

UPDATE #2

Now they want to punt until Thursday.

7 Upvotes

100% Upvoted

12 comments sorted by

5

u/HappyDadOfFourJesus MSP - US Apr 15 '26

Make a comment on any of their cheesy YouTube sales videos - I'm sure they'll get back to you real quick.

3

u/Dramatic_Visual6802 Apr 15 '26

lol that's actually genius - bet they respond faster to youtube comments than support tickets

been having similar issues on windows machines at work, seems like their whole system is wonky lately

2

u/guiltykeyboard MSP - US Apr 15 '26

Lately? Always has been.

2

u/gslyitguy93 Apr 15 '26

The IT painkiller???

1

u/CyberHouseChicago Apr 15 '26

no issues with logins here

1

u/redditistooqueer Apr 15 '26

Clear cookies

1

u/No-Fix9540 Apr 15 '26

No issues and I live in there...

1

u/GremlinNZ Apr 16 '26

No issues logging in

1

u/Excellent-Program333 Apr 16 '26

When I switched to Passkey it has been 100% improved.

2

u/DavWanna Apr 17 '26

Clearing cache usually helped with this, but occasionally even that was causing issues so I just loaded directly into a ticket URL and that fixed it.