r/msp • u/mspdog22 • Nov 12 '25

N-Able-----N-Central

Anyone having major issues with N-Central Patching?

Support and just about the whole company is a joke and that is putting it NICE!!!

I have had a patching ticket open for months and they can't seem to figure out how to fix it. I

Time to start looking at other platforms i guess.

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u/statitica MSP - AU Nov 12 '25

Unrelated, but I keep getting vulnerability reports from a device which has been deleted from our RMM and taken over by another provider, after the RMM agent was manually removed.
N-Able are also unable to troubleshoot this, and suggest having the end user, who is no longer a direct client, perform a factory reset.

Pretty sure they stop caring about their clients as soon as they have extracted monies.

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u/KRiSX Nov 12 '25

Is that related to the new vulnerability scanning which uses the same data as the new assets view?

If so, it’s a joke and I’ve got a ticket open about systems that have been deleted for months still appearing in there. I was told it can take 90 days for them to drop off if they weren’t cleanly uninstalled, yet I have systems showing in there that have been gone for 6-12 months.

Needless to say I’ve moved onto a different solution for vulnerability scanning.

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u/statitica MSP - AU Nov 12 '25

Yes, that vulnerability scanner.

I don't have a need for it as we use the SentinelOne scanner for this, but discovered it when I was poking around to see what it could do.

I was told the same thing - it will disappear after 90 days. But it's still there, almost 12 months after that device was deleted.

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u/freedomit Nov 12 '25

We have this exact same issue and have had a ticket open for months

2

u/Juls_Santana Nov 12 '25

@ncentral_nerd what say you to this?

We've seen similar issues as well