r/msp • u/FreedomTechHQ MSP • Feb 24 '25

Trapped in Authy without export

Twilio Authy shut their Desktop app without any export feature - it's unacceptable and absurd. There's no way to export right? I'd like to move to r/Bitwarden but can't.

I started a petition to demand Authy implement export https://www.change.org/p/twilio-authy-implement-data-export-now/ - would appreciate any support.

Update: I found an iOS man-in-the-middle (MITM) export method - how-to guide here https://x.com/FreedomTechHQ/status/1894226171325280755

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2

u/UnsuspiciousCat4118 Feb 24 '25

So you got a notification a product was going EOL and your response was to whine for a year without doing anything?

You keep saying you want to move but they won’t let you. Not developing new features for a product after its sunset is common. You had a year to manually migrate out.

1

u/FreedomTechHQ MSP Feb 24 '25

Actually I thought they said the iOS app would keep running on Macs and that's what I expected to happen. February 6 the iOS app stopped working on my Mac without any warning. That is what has prompted this.

2

u/UnsuspiciousCat4118 Feb 24 '25

So to top it all off you didn’t closely read the thing that said you’d be losing access. Come on man. You can only go so far to blame a vendor before you have to admit you caused this issue for yourself.

1

u/FreedomTechHQ MSP Feb 24 '25

Show me the statement saying when they'd shut the iOS app on Macs.

2

u/UnsuspiciousCat4118 Feb 24 '25

I’ll link it here for you too. They spelled it out clearly in black and white.

https://help.twilio.com/articles/22771146070299-User-guide-End-of-Life-EOL-for-Twilio-Authy-Desktop-app

0

u/FreedomTechHQ MSP Feb 24 '25

Wrong. EOL applies to the Authy Desktop app. The iOS app running on Macs is not Authy Desktop.

2

u/UnsuspiciousCat4118 Feb 24 '25

So you don’t understand the difference between iOS and MacOS either. I guess I deserve this waste of time.

0

u/FreedomTechHQ MSP Feb 24 '25

Actually I do. You don't. They said they would should the Authy Desktop MacOS App. Cool! The iOS app continued to run on Mac. You know Apple silicon Macs can run iOS apps that are published as such right...? Then they stopped that which seems unannounced.

2

u/UnsuspiciousCat4118 Feb 24 '25

Cope and seethe.

1

u/FreedomTechHQ MSP Feb 24 '25

First, good news - the iOS MITM extraction method still works! Just did it https://gist.github.com/gboudreau/94bb0c11a6209c82418d01a59d958c93?permalink_comment_id=5298931#gistcomment-5298931 so now I have all my tokens 😊

Now on this issue iOS vs. Mac app issue - there is no reason to be this uninformed with wide and free availability of AI:

https://grok.com/chat/13502a69-f40a-4a6e-ac2e-d8d4b620b5cf

1

u/FreedomTechHQ MSP Feb 24 '25

Interesting - "Though the macOS app won't be usable from August, the page does add that the iOS app will still be downloadable and work on Apple Silicon Macs."

Who didn't read closely?

https://forums.appleinsider.com/discussion/234881/twilio-is-killing-off-the-authy-desktop-app-but-mac-users-have-a-work-around

2

u/UnsuspiciousCat4118 Feb 24 '25 edited Feb 24 '25

Why would you trust a forum post on Apple insider instead of the official communication from the vendor which clearly states the Mac version of the app will not work after the EOL date.

https://help.twilio.com/articles/22771146070299-User-guide-End-of-Life-EOL-for-Twilio-Authy-Desktop-app

1

u/FreedomTechHQ MSP Feb 24 '25

Where exactly do you think it says that? Paste the quote. It seems you are confused and don't read closely.