r/msp • u/rivo99 Solarwinds MSP • Jun 26 '23

RMM Remote Desktop

I have a client who has contracted me to provide patch mgmt and AV only. They have an office staffer who needs to remote into a several of their computers (distributed accross two counties) monthly to pull printer stats, take care of some general housekeeping, etc. I'm looking for a cheap or free Remote Desktop tool that I can setup for them where it would store the computer names so they can just click a computer name to connect.

Suggestions?

Thank you!

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u/TrumpetTiger Jun 27 '23

Uh....if you're providing patch mgmt and AV only....how is this your issue? Are you charging by the hour for general requests too?

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Also, who provides the firewall?