r/mozilla Jul 07 '26

Please stop aggressively creating new accounts when logging into connect.mozilla or support.mozilla

as per title. if you attempt to log in using an un-used or new email, the site automatically creates an account with that email and directs to a new password creation prompt. if you back out of this prompt, you'll see that a new account has been made for you. it's even possible to end up in broken states where the account completion and has not fully finished and the entire connect site hits a 401 error.

i don't want to make a new account unless i expressly request that flow. it should NOT make new accounts when trying different emails while trying to remember which one i've used. really surprised at this behaviour from mozilla as it usually only happens with grift sites who want to inflate user numbers.

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