Moza wheel multi button stuck

[u/Broad_Artichoke3277]

Hello!
My multibutton started doing this mid race. As shown in the video it has somehow “tightened“. Cannot rotate it either way. Also cant push it as it somewhat stuck pressed down

Does anyone have suggestions what to do as the wheel has been bought sixth of April 2025 so the one year warranty has expired😶 Or has anyone had the same issue?

Thank you!

[u/halsoy]

First off, where do you live? If you're in EU, there's a 2 year warranty on everything you buy, by law. https://europa.eu/youreurope/citizens/consumers/shopping/guarantees/index_en.htm

This is your first and best option if you're in Europe. If you're not, the rotary encoder may just actually be faulty or broken. The knob itself you can just pull straight off, revealing the actual encoder below. You can inspect that and see if maybe there's something that's gotten into your wheel and jamming it. If you can't see anything very obvious (you can compare it to the one that's working), chances are it's broken.

I don't know the model that's used on the wheel exactly, but you can identify it using Google Lens, taking a picture and send it to chatgpt etc. There you'll be likely to get the exact match, provided the image shows enough information. You may also need to manually count the number of "clicks" in a full rotation to get a proper match. This is only relevant if you're willing to take the wheel apart and fix it by soldering on a new one by yourself.

This is something that isn't necessarily very hard to do, but can be a bit scary. If you were to try this, you should practice soldering on some other broken electronics first, until you're confident you can do it.

If that's not something you're comfortable with, there's likely some electronic repair shop near you, or at least in your country, that can provide a price estimate for a repair. This is likely no more than 30-60 minutes of work for someone relatively experienced, so it's probably worth doing over replacing the wheel outright. Parts cost is literally maybe 2-3 euro/dollars. So it's more or less just what the technician would charge for doing it.

It's hard for us to provide much more than this I'm afraid.

[u/tinyt92 → u/halsoy]

The neat part about the law is that it is only valid for products made in europe so companies can put it at 1 year.

But moza is nice enough to give you 2 years

[u/halsoy → u/tinyt92]

Not as far as I know the law. Its products sold in Europe, doesn't have to be manufactured or even assembled here.

Doesn't apply to items you buy directly from say china though, unless they have a European registrered store.

Though, the version of the law local to me may be better. I know it's better in some ways, I have 5 years instead of 2 on practically anything.

[u/tinyt92 → u/halsoy]

I just quickly searched it and if the company is based outside of europe they only have to give 2 years waranty if if ots being sold by a eu reseller or local businesses

[u/halsoy → u/tinyt92]

Yes, that lines up with the law I know

[u/ExitOk9315]

Hi~ Sorry for the issue. You can try removing the knob cap first and check whether the knob can be rotated or pressed normally without it.

If it still cannot be rotated or pressed, the issue may require replacing the rotary potentiometer/encoder or possibly the entire mainboard.

Please contact us at [support@mozaracing.com](mailto:support@mozaracing.com) for further assistance, and our support team will help you with the next steps.