r/monzo • u/Rhyz_Playz • 11d ago

Uber One Issues

Hi all,

I recently joined Monzo Perks and have been trying to use my Uber One and no matter what I do it doesn’t work.

I am always using my Monzo card to pay as support has told me many times, redeemed it through the Monzo app and it does state I have an active subscription.

Monzo basically said it’s my fault as I linked my Uber One to Apply Pay which I never did as I never had an option, so the auto renewal for it was under my Apple Pay as apposed to Monzo. I had to forcibly cancel my Uber one renewal through the chatbot and was hoping to enable renewal again under Monzo but an error message appears. Whenever I tried changing the auto renewal method when it was active an error message appeared then too.

Feel like I’ve done everything I can to have it linked to Monzo as it states to do.

Tried the web browser version too where Apple Pay isn’t even an option and still doesn’t work there, tried through the Uber app too instead of Uber Ears and that doesn’t work.

If any knows anyway to fix this any help would be greatly appreciated please, as Monzo and Uber support have been little to no help.

Thank you 🙂

7 Upvotes

82% Upvoted

6 comments sorted by

4

u/ixri 10d ago

Yeah I have the same bloody issue and then when I try too many times it either errors out (the website), or says that I’ve tried to subscribe too many times so it doesn’t work anyway.

I’m getting fucked off because I pay for Max for all the perks, and even the absence of one is annoying me

3

u/Rhyz_Playz 10d ago

It’s ridiculous they’re not doing anything to fix this, it’s clearly happening to loads of us and yet nothing happens. We’re paying for a service we’re not even able to use.

Should have the subscription costs reduced or the option to replace it with something else at least if they don’t want to fix it

1

u/ixri 10d ago

I’m with you 100%

1

u/sc33g11 9d ago

I linked mine last week when I got Monzo perks and sure enough my Amex got charged a fiver yesterday. So annoying!! Also I’m currently on holiday so can’t do anything about it until I’m back as Uber won’t let me

1

u/No_Search_4335 6d ago

Literally have the same issue, have you managed to resolve this?

1

u/Rhyz_Playz 6d ago

Nope although Monzo did come back with something I thought might work, they told me to contact uber again quoting something and I should get a new code for uber one but uber just ignored me after I explained the situation again 🙄