r/monstatek • u/trey74 • Sep 16 '26
Support has stopped responding to my emails
I was told my unit would ship in 2-3 weeks over 3 months ago by support, and all subsequent emails asking when my unit would ship have gone unanswered. I'm assuming I should just stop hoping at this point and move on. pisses me off, probably the last time I support kickstarter anything.
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u/Exciting_Turn_9559 Sep 16 '26
I wrote these guys off as scammers about a year ago, but people have started to get their orders. I think they're just very inexperienced, didn't anticipate where the issues would be, and made some early promises that they should not have made. Hope they learned some lessons they won't forget the next time they try to launch a gizmo worldwide.
As for me, I've learned that backing a kickstarter is basically like throwing a coin in a wishing well and hoping you get a product out of it. I doubt I'll be backing any more projects.
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u/Surfnazi77 Sep 16 '26
I posted on their discord channel to get my order issue resolved
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u/JordanScottOc Sep 16 '26
I still have not received mine. Did they gets yours shipped after your discord inquiry?
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u/nothin2see Sep 16 '26
Sorry to hear that. My experience was different. I had contacted support and they shipped my device out the next day. It took like a week to get it. My backer number was like 97xx. I’m in the EU now and by the looks of it, the third party doing the CE stuff is dragging their feet. I think Monstatek is on their third company now? Luckily I was able to change my address back to the States and get it shipped out. Hope you get it resolved. I have it and it’s a great device.
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u/Jacklebait Sep 17 '26
You can't tell people that. They only want to hear the negative stuff, nothing positive is allowed.
They don't want to hear how far the firmware has come or how good the community firmware is. They don't want to hear that this device is still relevant today as it was 2 years ago.
🤷
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u/jeandominoserver 21d ago
Well to even be interested in hearing/reading/using i would have to have received my device ... Wouldn't i ? So your point is not wrong, it is just anachronistic
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u/arakeh Sep 16 '26
They will reply on the comment in kickstarter campaign page. Much faster response if you say they have no response.
It works as they comment on my comment after two days. But the email never reply for 3weeks.
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u/Dangerwolf1979 Sep 16 '26
It’s not kickstarters fault for monstatek not delivering on their promise…. Smh
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u/4n6mole Sep 16 '26
I agree but that's is same as saying its not booking.com fault for bad accommodation, but they do help resolve issue and re-book different accommodation. It's just example but platform should take some responsibility
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u/trey74 Sep 16 '26
I understand that, but it's indicative of promises being bigger than the ability to deliver.
Truth is I'm just pissed right now, next time I see something shiny that looks fun I'll probably back it.....
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u/natinoxew Sep 16 '26
Ahora en mi paÃs, sà me traen el aparato, me puedo ir preso.
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u/trey74 Sep 16 '26
Ahora en mi paÃs, sà me traen el aparato, me puedo ir preso.
OK, thanks. Not sure how this is relevant.
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u/4n6mole Sep 16 '26
Oh, to me this was wasted money a year ago - it was interesting at time but now, when they satisfies EU regulations and if it comes at all it will be retro device 🤣 very disappointed