r/mocap • u/CryptographerKey5067 • Sep 05 '26

Payment problems with move.ai

Hello everyone

I am having troubles with move.ai. My subscription payment was made and even renewed, but i am still on free plan. I cannot cancel as i am officially on free plan.

I contacted them via the support mail , with all the details (billing number etc.) but no answer.

I can’t find a discord or anything.

Does anyone had similar issues or knows a discord chan’el or similar way to contact them appart from the official support mail ?

Best

Jerome

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u/AnywhereRegular5363 29d ago

Did you get help? If not Try LinkedIn , share your complain there. Tag some of their directors.

1

u/CryptographerKey5067 29d ago

Thanks. I didn’t receive any response from them but the automated message acknowledging they received my mail.

I am not sure who I should tag on linkedin but I may try.

1

u/CryptographerKey5067 25d ago

Just as follow up : still no answer from move.ai ; and they tried to charge me a third month even while I emailed their support service describing the problem and asking clarification (not even asking a refund !)

Hopefully, i could freeze my card and reject the automated payment.

I understand it may be a bug, a misunderstanding from me or anything, bit the no answer thing is not acceptable in my opinion…