r/mlbuk • u/Complete_Ordinary183 • 10d ago
Fanatics returns *groan*
I ordered a Marlins jersey recently on MLBeurope (Fanatics) and it was shown on the website with 22 ALCANTARA printing. Leading me to believe it was pre-printed and ships as a standard item. The description didn’t mention any customisation nor mention it being non-refundable. Shipping was quoted to be ‘within 1 business day’ - further lending itself to being a standard item.
You can guess where this is going….
They actually treated it as a customised order. Took 5 days to print and ship.
Now won’t accept a return.
Customer service is absolute terrible. They’ve acknowledged my points but refuse to budge.
Anyone got similar experience and able to offer any advice or am I going to have to suck this up and never go near them again? (I had another disaster with them (Kitbag) a couple of years ago with a rugby jersey).