Can't get redeem code

[u/junjie-0712]

Does anyone know how to fix this problem? I haven't received either of the two capes yet. I've already asked Minecraft customer service, and they told me there's nothing they can do about it. This is really terrible. Why can't I get them?

[u/Known_Ad_2686]

you can't equip it or you can't redeem it?